> For the complete documentation index, see [llms.txt](https://help.littledata.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.littledata.io/accounts-and-billing/what-happens-when-my-website-exceeds-the-littledata-pricing-plan-limits.md).

# What happens when my website exceeds the Littledata pricing plan limits?

Each Littledata plan includes a number of orders per billing cycle. This page explains what happens when your store goes over that number, and how to avoid gaps in your data.

### Extra orders are billed automatically

Littledata counts the Shopify orders created in your current [billing cycle](https://help.littledata.io/accounts-and-billing/choosing-a-plan#how-billing-works-on-shopify). On the Scale and Plus plans, orders above your plan's limit are billed automatically at your plan's [tiered overage rates](https://www.littledata.io/pricing). Littledata keeps processing your data as normal.

<figure><img src="https://3956158252-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F1QhTbrMraNWciQeDvu1b%2Fuploads%2Fgit-blob-e87f09a15c4075f680a7035f6768ec0c308c4f28%2Fhc-billing-overview.png?alt=media" alt=""><figcaption></figcaption></figure>

When this happens, the **Billing** page in the Littledata app shows this message:

{% hint style="info" %}
You've exceeded your plan's order limit. Additional orders will incur usage charges at your plan's overage rate.
{% endhint %}

On the Flex plan, every order is billed per order, so there is no order limit to go over.

### Spending cap

Littledata's usage charges in Shopify have a spending cap. You can check your upcoming app charges in Shopify admin under **Settings** > **Billing**.

When you have used over 90% of your spending cap, the **Billing** page in the Littledata app warns you. Once the cap is reached, more overage charges may be paused. If you're close to your cap, contact <help@littledata.io>.

### Legacy plans

Some legacy plans don't support overage charges. If you're on one of these plans and go over your limit, switch to a current plan to keep orders tracked beyond your limit. See [Change your plan](https://help.littledata.io/accounts-and-billing/choosing-a-plan#change-your-plan).

### When data processing can be restricted

If your store stays over its plan limit and the extra orders can't be billed, Littledata may restrict data processing for your store. We will email everyone on your account at least three times over 14 days before we do this. This is covered in [clause 2 of our Terms](https://blog.littledata.io/terms).

{% hint style="danger" %}
While processing is restricted, Littledata stops sending **all** events for your store to your destinations, not just orders over the limit. This means lost revenue and purchase data in your destinations, and this data **cannot be restored** later.
{% endhint %}

The restriction is lifted automatically once your order count is back under your plan's limit. For example, this happens when a new billing cycle starts or after you move to a bigger plan.

For the Segment destination, we can import missed orders at extra cost once your account is back in good standing. Contact <help@littledata.io> to ask.

### How to move to a bigger plan

{% stepper %}
{% step %}

### Open Billing

Open the Littledata app from your Shopify admin. In the left navigation, click **Billing**.
{% endstep %}

{% step %}

### Choose a new plan

Click **Modify plan** and select the plan you want.
{% endstep %}

{% step %}

### Confirm

Click **Update plan**, then approve the charge in Shopify. Your new plan replaces your current one straight away.
{% endstep %}
{% endstepper %}

### Related articles

* [Choosing the right plan for your store](https://help.littledata.io/accounts-and-billing/choosing-a-plan)
* [How to uninstall the Littledata app](https://help.littledata.io/accounts-and-billing/how-to-uninstall-the-littledata-app)