# Attentive

![Shopify to Attentive connection](/files/hG6ZWGxUVYL9tkddH1G5)

Littledata's Attentive integration helps your brand track more pre-purchase customer behaviour on your website, tracking product views and add to cart events with greater accuracy. Our integration improves:

* **Browse Abandonment**: Re-engage users who explored products but left without adding items to their cart.
* **Cart Abandonment**: Remind users of saved items with incentives like discounts or urgency cues.

## Improved Identity Resolution

Let's take a common pre-checkout user scenario:

1. The user arrives on the website via a paid Facebook / Google ad.
2. The user signs up for a discount coupon but leaves without purchasing.
3. 24 hours later, the user returns, adds items to their cart, but exits again without completing the purchase.

If the user employs an ad blocker, uses Safari, or has opted out of being tracked, then Attentive cannot send cart abandonment flows. Attentive has lost visibility into the user's identity after their initial session, and cannot trigger targeted follow-ups as part of an abandonment flow.

Littledata fills this gap by building a unified user profile through cross-channel data stitching. Our servers aggregate identifiers such as:

* Interactions with pop-up modals or forms (e.g. coupon sign-ups)
* Newsletter subscriptions or Shopify account logins
* Anonymous identifiers like the Shopify or Google cookies
* Device/browser fingerprints (e.g. user agent, IP address)

By aggregating these signals, Littledata enables brands to recognize returning users - even before the checkout or without an explicit email submission. This ensures continuity in engagement strategies (e.g. cart recovery SMS) and higher audiences for personalized marketing.

### Working with Attentive Email and SMS

Littledata's Attentive integration is optimized for Attentive's AI-powered, 1:1 personalization. Whether you're using Attentive's email or SMS products – or both – Littledata will automatically identify more shoppers that visit your site, making it possible to link anonymous sessions with profiles in Shopify and Attentive.

### Working with Klaviyo

For brands using Littledata's [Klaviyo integration](broken://pages/xGNtp2F7YnvMZ5IBCdoo) for email, alongside Attentive for SMS, this identity resolution receives a further boost.

Where we can identify visitors based on an email click or signup we can pass this identified event back into Attentive for retargeting using SMS. This ensures your abandonment audiences in Klaviyo and Attentive stay in-sync and purchasers get consistent messaging across platforms.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.littledata.io/integrations/attentive.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.