FAQ: Recharge connection

Updated on 2021-12-28

Littledata's Recharge connection is an advanced Google Analytics integration for tracking subscription eCommerce behaviour. Here are Frequently Asked Questions about the integration.

What do I get with the Recharge integration?

  • End-to-end Google Analytics (including GA4) tracking for the subscriber journey
  • Marketing attribution for subscription revenue
  • Separate views for first-time and recurring payments
  • Custom dimensions to calculate lifetime value and create custom audiences for retargeting
  • Ability to segment performance in Google Analytics by payment source, subscription plan type, and product category
  • Recharge customer lifecycle events (not GA4)

Will Littledata still work if I move to Shopify unified checkout?

Yes, the tracking will work equally with Shopify's checkout, and you can compare checkout funnels before and after the switch.

How does this improve on Shopify’s native reporting?

  • Fix your ecommerce tracking in Google Analytics
  • Send data to Google Analytics 4 (GA4) and Facebook Conversions API (CAPI)
  • Attribute recurring payments to marketing campaigns

Here's a complete list of what you can track 

Can’t I just use Recharge’s basic GA integration?

As the name states, that's just a basic integration, which means your data collection will be limited and have incomplete marketing attribution for subscription sales, and no tracking for GA4 or Facebook CAPI. Littledata's Recharge connection is an advanced Google Analytics integration for Recharge stores. We've worked closely with the Recharge team to make Littledata the most powerful and flexible analytics integration for Recharge -- and we continue to update the connection based on the latest product updates from both Shopify and Recharge.

I get UTM parameters from the Recharge Subscription API. Do I still need Littledata?

Since Recharge v3.2, the UTM parameters as captured by Shopify on the store landing page are passed to the checkout, and stored on the subscription or customer record. They are available in the analytics_data.utm_params field. This is helpful, but it misses a few key parts of what Littledata does:

  1. Shopify's own UTM tracking is far from perfect on most stores, and the same mistakes get copied into Recharge's UTM params.
  2. The UTM parameters only capture the 'last click' attribution of the subscription; with Littledata + Google Analytics you can look at the contribution from all marketing channels.
  3. If you also have one-time orders processed through Shopify's checkout, you need Littledata's Shopify tracking to compare like-for-like attribution across the two checkouts
  4. In Google Analytics you can look at the interaction between campaign and other user attributes. e.g. Do Facebook ads perform especially well in the US, or globally? Are affiliates driving more subscriptions on mobile only?
  5. Tracking Recharge customer lifecycle events allows you split post-purchase behaviour, like cancellations, payment failures and editing customer details by the marketing channel that brought them to subscribe.

What's the difference between Recharge Enhanced Analytics and Littledata's integration?

Recharge's Pro Analytics offers easy ways to visualize your Recharge data in the app, while Littledata fixes sales and marketing tracking and sends that data to Segment or Google Analytics.

What you can doRecharge Enhanced AnalyticsLittledata + Google AnalyticsLittledata + Segment
Look at trends in subscription sign-ups and cancellations
Analyze churn rate by cohort or product✔ *✔ *
Visualize cohort retention
Analyze multi-channel marketing contributions to subscription sales
Attribute recurring orders back to marketing campaigns
Analyze Customer Lifetime Value including non-Recharge spend
Track charge failures by any customer attribute
Track subscription cancellations or upgrades by any customer attribute
Track customer updates by any customer attribute
Track usage of the customer portal on our site by any customer attribute
See how any Recharge customer event connects to the pre-checkout behaviour of the user
Look at cancelation rate by marketing channel
Trigger transactional emails based on changes to subscriptions **
Retarget segments of Recharge audience in common marketing destinations

* Requires additional analysis in a spreadsheet
** In Segment destinations such as Iterable

How do I know if the integration is working?

  • Check out this guide to see if the Recharge connection is functioning properly.
  • Contact our team if you have additional questions.

Does Littledata create new Views or Custom Dimensions in GA?

  • Yes, Littledata does create new Views and adds Custom Dimensions in Universal Analytics (not GA4).

Do you alter my historic data?

  • No, it's not possible for our app to mess with your historic data (nor would we want it to).
  • Littledata's improve tracking script only helps with data from the time you install it, going forward.

How do I uninstall the Recharge connection?

If you need to uninstall the Recharge connection, follow the steps in the Recharge uninstall guide. But don't forget that you can always contact support if you have any questions!