New and Returning Customer Purchase in Meta Ads
In this post we'll cover how to use Littledata's New vs Returning customer purchases and use it to boost Meta campaigns.
As marketers, we know that New Customer purchases and Returning Customer purchases are different in nature and shouldn't be treated equally. It's one thing to try to acquire new customers, while it's completely another to optimize ads around returning buyers.
Adding the purchase events from Littledata
If you are adding our Meta Conversions API destination for the fist time, the New Customer Purchase and Returning Customer Purchase events will be selected by default.
If you already have the Meta destination set up, you can enable it in the Events tab of the Meta CAPI settings:
Verifying the new purchase events
New and Returning Customer Purchase events should be immediately flowing into your Meta Events Manager, but at this point they are marked as unverified:
You have to manually confirm each one of them:
And don't forget to click on the additional acknowledgement popup - sometimes it is NOT appearing right after confirmation, so make sure to refresh the events manager page:
Using purchase events in audiences
Once all these steps are completed - give your account some time to collect a few verified New and Returning Customer purchase events before going into audiences manager:
After clicking on Custom audience and choosing your website as source of data, you'll see both New Customer Purchase and Returning Customer Purchase events, ready for you to build audiences around them!
Using New or Returning Customer Purchase events as conversions
You should expect cost per acquisition (CPA) using this New Customer Purchase to go up, since returning customers are inherently easier to convert. As such you should be willing to bid more for new customers.
In order to use these custom events as conversions to optimize campaigns around you need to register them as Custom Conversions.
After you click on Create New Custom Conversion button you'll be prompted to choose an event from the dropdown list:
Meta will also require you to choose the URL the conversion happens on. To make sure the conversion is tracked for any customer, add the condition where URL contains "/".
The last field is Value. You should leave this unchecked, as the conversion value is send from Shopify.
Once this step is concluded you'll be able to build campaigns optimized exclusively around profile of first time customers. You can't switch the conversion goal for an existing campaign.
Happy advertising!