Migrating to Shopify’s extensible thank you and order status pages
If you’re a Shopify Plus customer migrating to Checkout Extensibility, see this article about we track the new checkout without any changes.
In your store settings, Shopify gives you the option to publish a new thank you and order status page, which is extensible in a similar way to the new checkout.
Publishing the new pages brings advantages in branding and integrations, but it has a major impact on tracking you should be aware of.
Unlike the migration to checkout extensibility there’s no urgency to migrate the thank you page – the old page will be officially supported until August 2025.
Shopify has a guide on upgrading the thank you page but here follows a more visual guide to making the switch.
Getting started
First go to the Checkout settings and you’ll see a blue recommendation that the pages ‘must be replaced’.
Expand the notification to see the link to View your customizations report. You need to check the recommendations before clicking to View Pages.
How tracking works on the legacy thank you page
The thank you page is critical for tracking conversions (expect for server-side conversions tracked through Littledata).
Most stores have two types of tracking on the thank you page:
- Additional Scripts – which may include a Google Tag Manager container
- Script Tags - from installed apps
Before you migrate you’ll need to check both these two types of tracking.
If your tracking has broken we recommend switching back to the old thank you page - see guide below.
Checking the Additional Scripts field
Shopify makes this easier by creating a Customizations Report which looks for common code in the Additional Scripts field. For example, if you have Google Tag Manager set up on this page there is a guide to creating a GTM custom pixel.
The most common way to migrate tracking from Additional Scripts is to use a custom web pixel (also called Customer Events in the Shopify settings). This setup will require knowledge of JavaScript, but Littledata has some setup guides for common tags you may need.